Poor service for prepaid meter

I am seriously irritated at the service that I have been receiving from the Ekurhuleni call centre. <br> I call them last week on Thursday, 16th of April to report a faulty meter with an error 30. I was told that an electrician will be dispatched to my house within 24 hours. I then called again on Friday and twice for that matter and nothing was done. I have been calling since twice a day and have even indicated that I have run out of electricity and what I get told is that the call will be escalated to some department and a follow up will be sent through. I have been waiting since then without electricity and no one seems to care. I have been calling non stop and get told that there are electricians around the area and they will go my house but no one has. I have even asked the call centre if there is another alternative to sorting this out as I have a baby at home and cannot manage without electricity and he said there is nothing I just have to wait. Until when do I have to wait really? Can someone please assist me with this mess? its been a week and a day and I was promised that this will be sorted within 24 hours. My reference number for the call is ***.