Poor Service

Where should 1 go to get help from Ekurhuleni Metropolitan Municipality without being taken from Pilar to Post spending sleepless nights without electricity due to this new boxes they put which even their own technicians can’t open as they don’t have that specific electronic key?? This is very frustrating that you sit on a line only for a call Centre person to take your particulars but to No help Even when I follow up am told I just have to sit home and wait

Can some1 come to my rescue please

Itumeleng ***