Poor service delivery

We experienced high water billing in 2008 -***liters of water a month after three different water meters were replaced. We paid R14,000 for them to investigate what went wrong , signed in a book at swartkoppies where we were told to report it . 2016 we were disconnected and was forced to run on a petrol generator , my father was in hospital with organ failure and sent home as theres nothing that could be done , we pleaded with Erekehuleni to assist us and was told they needed 70% of the total amount , the words were no moola no electricity . 2019 we were summoned to court where counsel attached our home for R500,000 , we have been trying to get this matter solved since 2016 , the account is currently R223,000 we have recieved disconnection and termination notices sometimes 5 a month at R181 each since 2016 . We contested the case at palm ridge court and had to see Erekehurleni's attorney in brakpan , we explained our situation and a email was sent to Erekehurleni to investigate the matter , like usual we recieved a response saying we have to pay the full amount as its normal usage , no swimming pool , no sprinkler system and no leaks , we posted this in the Alberton record and recieved 94 households with the same problem . We went as far as trying to rent the house to a friend but was shocked when she came back and was told , mam take your handbag and run from that house , i have photos of ******* connections at our box and recorded phonecalls of people at Erekehurleni asking for money to sort out the account , is there someone who can assist us with this matter pls pls pls