POOR SERVICE DELIVERY

I am really disappointed at the standard of services offered by Emm.I find it quite unfair that I never actually get proper service even when I go there myself,like today.My electricity got cut off because apparently I did not pay,of which I had to pay R500 by the 25th (and I did)yet my power got cut off today which is the 29th of March.I called in and was told to go to the municipality.I went there and was told that my power would be put back on by the end of today's working day.I do not have electricity still.The fact that I did not down a review on a similar issue is really dissapointing.Could you please look into this and fix it.