Poor service delivery

My electricity was switched off on Friday at around 7pm, I went to Germiston Municipality on Saturday morning to see why was I disconnected and the matter was resolved. I was promised that I will be reconnected after 1pm that Saturday and I'm still in the dark at 21:30. I tried calling the call center and their phones are not working, tried MyCoe app and is also not working, reported my matter on Twitter still no response, send them an email still no response, send them an SMS still waiting for the reference number to show that the matter has been reported. No sense of urgency to help the consumer, it is now the third night without electricity. The worst service I have ever experienced.