Poor Service Delivery

I am so disappointed at the service we get from EMM, we received a statement month end saying the water usage is R4000 and we have no tenants, on the 04 April we reported the matter, a team was dispatched to have a look at the matter at didn't even spend 2 minutes. they walked around checked the water meter and left all they said was that there might be a leak in the yard and anything that happens in the yard its not their responsibility. we had to dig the pipes to see if there is any leaks and there wasn't any.What aggravates me is that we pay rates evry month to the municipality but now we told that we do our own digging, we not qualified plumbers so how do we know how and where to dig.To top it off the staff that was sent was very rude and not customer orientated. And yet you asking for votes and there is no service delivery.