POOR SERVICE

I registered a call with the call centre ***ref nr CM***, as i was unable to load my token for prepaid electricity. I was told by the call Centre agent that a technician will assist me between 18h30 and 22h00 tonight. At 21h45 I followed up with the call Centre and was then told the technicians will no longer assist me as they are not avaible. I requested to speak to the manager but the agent Lebo Mapoya was so unprofessional it is this type of people that gives our municipality a bad name of their *********** service.