poor service

I logged a call for a faulty prepaid meter with reference number *** on the 13/02/2016,this case was then closed on the 15th with out any service received, another call was logged on the 15th with the following reference number ***,I have been doing follow ups the whole week but no help.Someone is not doing their job.I had also been getting no service from the electricity department in Germiston office room 103 prepaid section. There is a coloured guy who is there..no service at all,he was supposed to call me as he was gonna order a new meter to replace the current one as the prepaid pin pad is not linking up with the meter in the main box..its been almost a week again.. When are we gonna get service from this municipality. If I had any other way to escalate this I would but even if yu complain via the website, nobody cares to follow up...can we get service please as we pay our rates.