Poor service

On the 17th I reported my prepaid electricity meter which is always showing an error message 30,and was given reference number ***.I spoke to boitumelo who is the team leader and he promised to get a technician to attend to my issue, then call me back...till today which is more than 10 days since I reported the matter, no follow up was done with me.Worse when I called again today I was told my incident number has been closed, spoke to vincent,he tried to assist and said he organised a technician to attend to my problem but im still in the dark since the 17th.ive been trying to load my prepaid voucher since the 17th but to no avail. Is this Hw the municipality works and treat their residents.. Someone somewhere is not doing their job and this cannot be tolerated.