Poor Ekurhuleni Metro Service

I received a notification sms giving me notice for an issued traffic offence dated back from the 19th April 2018, so i then contacted the number displayed on the sms ********** 012 at 11:21 to inquire and i spoke to a helpful lady who informed me how much is due for payment, where the offence occurred and at what time it had occurred. I then requested proof of the offence as i had no idea how the ticket came about. The lady then informed me that Ekurhuleni Metro would assist me in providing proof as she doesn't have access to those details, she then gave me a number to call ********** 788.

I called ********** 788 at 11:26 using my personal number then a lady answered. I explained to her why i had called then she rushed and stopped me and told me she'll transfer my call, and before i could say more the call was transferred to a void line which rang and left unanswered, mind you i am using my airtime to call so let me not go to those lost costs.

I eventually hung up on the transferred call thinking my airtime will deplete for nothing but i called again at 11:29 where i was immediately transferred without anything said, again i held until the line cut. I called again at 11:31 and the line was unanswered, again i called at 11:32 and the same lady who transferred me twice told me she cannot assist because her system had shut down since the morning therefore she cannot assist. I then asked if she could call back once shes up and running or get someone to call me back and she blatantly said she cannot do that and said she'll give me another number to call in case i got cut on the transferred call. She gave me the number ********** 406 to call.

As she predicted the line cut again and i called ********** 406 at 11:33 and 11:35 but the lines weren't answered.

Question is, how am i supposed to pay for something that wasn't sent to me via post with proof of my offence in pictures because nowhere have i been stopped by a traffic officer and was issued a ticket and i will not ignore that this might be ********** and might be of an ******** offence? Also these ekhuruleni consultants always have stories on how they cannot assist, they also cant get someone else to assist if they can't, you just get moved from pillar to post. All they do is send an sms of your offence and that's it, you cant query anything. Ekhuruleni also forgets that we dig into our own pockets, buy airtime and spend it calling them which is of cost to us.

I need help, these consultants are *********** and not everyone has time to go to ekhuruleni offices. Documents can easily be emailed to someone.