Poo! No service from sanitation department

<p>On Friday 28 November 2016, I logged a called (reference no: ********** ) with the municipal helpdesk about a blocked sewerage drain. A week later, no-one has yet attended to this, despite my calling the helpdesk daily, and there always being someone at home to open for plumbers. I have repeatedely paid for a plumber to clear this drain, but the last time he did this (2 weeks ago), he said that I need to get the municipality out to clear the main sewerage drain which is the cause of the problem. So I am still waiting, literally ankle deep in sewerage. The helpdesk inform me that the turnaround time for calls is 24-48 hours? Yesterday, I was told that my complaint had been closed - for no apparent reason? I asked them to reopen it. I have even escalated the issue to my local Ward councillor and it seems that even she is unable to assist? Is there anyone who can help with this?</p>