Please make your site functional and usr friendly

At long last I've decided to register on the [URL Removed] site so I can get access to my rates accounts which have tripled in the last three years. I would just like to understand what they are billing me and why because my only communication I have with them is a text message on balance owing that makes no sense. I cannot even go further than \getting started"without an error occurring. In fact I cannot do anything without an error occurring. I just want access to my monthly statements. Why is this so difficult"