Payments via e-siyakhoka not allocated months after querying

Im disappointed with the Municipality and its staff for the failure to allocate payments done via www.e-siyakhokha.co.za. Now the Ekurhuleni is sending me threatening mails saying i owe money. Money i have paid as per the portal all the history is there. Asking me to provide proof of payment...which i have done while the portal and billing systems are yours and you have my account is just lazy and very bad customer service.

The worst part is i have been to the offices and 1 payment got updated. If ekurhuleni cannot integrate the portal to the billing please take that portal offline and we can gladly visit council offices to pay. Sad that in 2019 a payment can go 3months without being allocated to the resident of the metro.

Disappointed