Paying customer without electricity

I'm extremely frustrated with the service I received from the City of Ekurhuleni. I had electricity this morning, but when I came home, it was off. I called to report the issue and was met with rudeness and a lack of empathy from the agent. They gave me a reference number (***) and told me technicians would only arrive tomorrow.

To make matters worse, my meter box is off, and I've tried buying electricity, but it's not working. As a paying customer, I expect a functional electricity service. Being told to wait 24 hours for a fix is unacceptable. I urge the City of Ekurhuleni to prioritize this issue and find a solution ASAP."