PATHETIC !!!!!!

The service is pathetic or rather non-existence- I have been following up and contact the municipality via email and telephonically to have my account resolved, it has been a full week today and still, my account is not resolved. I made the payment on 21 Nov but up to today the payment is still not reflecting on my statement and I am just being told that it has not been allocated as yet, HOW LONG DOES IT TAKE TO HAVE A PAYMENT ALLOCATED ????

My payment which I made on the 21 NOV via the siyakhoka portal of R765.75 is still not reflecting o my statement, I have been following up since last week Monday 23 Nov already, and a full week later the matter has still not been resolved. My electricity meter number has now been blocked for transactions and I am unable to make any purchase for electricity!!!! Meter number - ***

R765. 65 which was debited from my account on 24th Nov which is still not reflecting on my municipal account.

I have been trying to contact your office number, I have been holding on the queue for 23 minutes - no agent to assist.