PASSING THE BUCK/DISGUSTING SERVICE

I have been trying to get through to SOMEONE, ANYONE at the Germiston municipal offices but to no avail. They don't answer their 'phones. I put a complaint on Hello Peter this morning and sure \someone"responded but just so typical that the \""someone\"" asked for my reference number but did not put their name to the reply.<br> <br> My reference number is *** and my account number is ***.<br> <br> In view of the above"