Out of electricity for 3 days

On Thursday the 28th February around 1pm, our lights/electricity went off and I assumed that it was load shedding, then around 8, I saw that few of the flats in our unit have electricity and some don't have including mine, that's when I decided to phone the call centre at about 20:20 and i I was given a reference number. I made a follow up past 10am on Friday, was told that turn around time is between 4 to 24 hours and I was advised that somebody from the municipality will call me back. Past 12 midday, I was called and I advised that we still don't have electricity. I made a follow up but still nothing. I called again on Sat the 30th Jan, still was told that I will be called and I was told that turn around time is 4 to 48 hours. When I phoned back I think past 2pm, the lady said the technician was advised and should be coming anytime. This is the 3rd day without electricity. All my food from the fridge is rotten let alone bathing with cold water, I was hoping that the municipality at least will be able ro assist us quicker. All we want is to be told what the problem is and can it be fixed and how long will it take, it feels like nobody is taking our request serious