Old lady passed away, still waiting for outcome about rebate for repaired water pipe.

In July 2018, I approach customer care centre in Benoni, regarding an ernomous water bill for our old aged mother,an indigent, who was about 80 years old, sickly and weak. I was referred to Crystal Park, water meters dept. Water meter dept finally went to our mother's house in October 2018, removed the meter from inside the yard to the pavement.I was then advised to get a plumber to double check whether no other leaks existed, leak discovered at the back yard, got plumber to fix it. Officials then advised me to submit proof that plumber did repair old municipality pipe at backyard. They will then consider the old lady's case for at least a three months rebate.Was also promised that since my mother was an indigent, her case would be considered favourably.Since November 2018, I have been sent from pillar to post. Benoni customer care centre says, it is not their matter, water meter department must deal with it. Water meter department says , no because, a pipe repairs was done, Benoni customer care must take decision on whether to grant the old lady a three months rebate or not. The most frustrating thing is, I wrote and submitted a detailed explanation, but each time I visit these offices, I have to relate story from scratch. Will be told case will be referred to a manager in water meter department to authorise. Water meter department bounces it back to Benoni customer care centre. Since November 2018, no resolution of this issue has been forthcoming, nor has the municipality, taken the trouble to write back to us and afford us feedback why my old mother, an indigent could not be considered for that three months rebate. Feedback, is crucial where an application has been submitted. One would at least expect, to be treated with some degree of respect, even if request is not granted, at least let people know in a formal way. Not send a person from this department to the other, each time one tries to follow up on this case. It is almost a year later, no clear definite answer has been received from municipality. My mother, has even passed away, while she was still waiting to hear whether municipalty was gonna grant her rebate or not. All we request is for this matter be finalised, whether rebate is granted or not.Thanks to Jabulile, at Water meters dept, when I spoke to her, on 24 October 2019, last Friday ,at their offices, she promised to speak with her manager and phone me back. For the first time, someone did actually keep promise, she phoned me back today,29 October 2019, to advise that matter will be referred to her manager again.I will be advised when manager can see me. This is after a year of toing and froing. But at least, she kept her promise to phone. I wish all involved could emulate and get this finalised once and for all.