Not getting electricity account

Hi, I purchased a property in Edenvale and went to the council to pay a deposit for a new water, rates and electricity account. <br> <br> In the first billing cycle, I didn't get an electricity bill. It's now the second month and no bill yet. I have tried the call centre, and various numbers at the council - no answer. Eventually managed to get hold of a gentleman called Tebatso Nonyane - he told me that two separate accounts were opened and that I should write a letter asking that the accounts be merged. I did that, e-mailed it, but have yet to receive a response. It's been two weeks. I would like to pay my bills and not run the risk of getting cut off. Please can someone help?