non existing service from municipalities

It is frustrating to deal with the call centre and when you go to the office in Swartkoppies it is not that much better. I had a query regarding an error message on the pre paid electricity meter and reported this to the call centre on 7 September 2022. After following up on the matter and reporting it again, I was told they only pass it on to the electricity department and cannot do anything else. I went to the offices twice before they eventually assisted. We are also on estimates for water usage for the last 3 months and I just wonder whether the people responsible to do the meter readings get their monthly salaries without doing their work. When they eventually do read the meter, they reverse the estimates and it appears you are billed on a sliding scale for high usage which is not averaged out over the period of non reading. This is ********* and I would think *******. Once again the man in the street must pay for their incompetence.