NO SERVICE DELIVERY AND BAD ATTITUDE

My electricity was cut off in January 2016 as i fell behind with my Water bill. I recently found employment and managed to secure funds to make arrangements on the 05.03.2016 to settle arrears and get the account up to date. When they came to reconnect. I was told I am connected *******ly and I now have to pay a further R6500 before any re-connection will be done. I have to say after sitting for more than Two months now with out electricity this is news to me. Any or if you get a response is rude. There is no help. I am tired and fed up and just now do not know what to do. Any communication with them has to be done by email as NO-ONE answers phones for days on end. If you get a response it is that you have to come into office. This is not a option for me as I have only recently found employment after almost Two years unemployed. Being the sole breadwinner in my home i Cannot take time of work from a job i have only had for 1 month. Also as I only earn minimum wage transportation to Germiston is not available for me as I cannot afford it currently. I have sent proof and a letter from neighbors and witnesses that i have not had electricity and now do not get any response.