No service

I have log a call on the 3rd/ May/2021 with the city of Ekurhuleni about my keypad that is off, and this is preventing me to add my new pre paid electricity everyday I call them 3 or 4 times to check if they have send a technician has been send to solve the problem till today no one has been send my ref no .The City acknowledges your Faulty Prepaid Meter complaint, Ref No: ***. Energy Cs Dept, 4 Days turnaround. ***