no service

We have been calling the call center to ask for someone to be sent to my house so that they can load the electricity for us. Our electrical meter box has not been working from last year, i have been speaking to Supervisors and agents and all you get is a turn around time that no one adheres to. our food has spoiled and no one cares this has to stop, my last case number is ***. i spoke To Patrick Supervisor who was not willing to give me a turn around time and still the is no electricity in my house, i was also advised that the call center does not have a Manager.