No power since 26th November

***<br> This ticket mentioned has been open since the 26th and no one has made an attempt to come past and have a look at the fault. There is no cable break but yet my house is isolated with the meter from the municipality being completely off.<br> I was told today 30th November by Gugu a supervisor on shift that a tech was going to finish a cable break and then be at my house after lunch ... I phone later at 1:30pm only to find that no tech has been assigned to my case. when talking to any of the call centre agents and managers they don't seem to care that I am in dire need of power as my son needs to be on a nebulizer for a chest infection and they feel that just escalating a call will shut me up and leave them be. My case has been escalated 7 times now and the same excuse arises of back log of older calls and that they are not allowed to use techs from other areas. That is just utter bull**** as you are one company and shouldn't matter which district your techs come from.<br> If my son now has to go to hospital due to the lack of service, then I am charging you the bill.