No power from 5am due to dishonest infomation given si i can keep quite

Hello, i have had no lights from 5 am this morning, i have made several calls to Ekhuruleni customer service and between 9am to 5pm, i was told there was a power outage kn albertsdal and they cannot tell me a turn around time but assured me it is resolved. I left my home and got back at 20:30 where i called again as i could see all houses except mine had power, they said there is a power outage and they are still busy. I call again at 21:15 where i told them this can be a power outage as its only house that is affected, they then saw there was there was no outage and they logged a call for a technician to come out, and said it will be done before 22:00, as i write this i just got of the phone again and i was told that technicians log off at 22:00 so i must wait and hopefully they can assist tomorrow. How are we suppose to have faith in out municipality when we get incorrect information due to then not wanting to tell us the truth and secondly when the issue is finally found they say something and do something completely different. Why do people have to complain and complain for somethig to ve solved? It was not my fault for logging the issue so late if i was provided the truth or should i say correct information upfront, i have 3 small children who need formular what do i do? They are quick to complain when you don't pay but when you do this is the service you get