No power disappointed

I am so disappointed about the service I have received from the city of Ekurhuleni municipality call center, I log a complaint about the electricity being down on Saturday 04.09.2021 and (was given the ref no :CM*** ) mind you I was working as I am working from home so I was worried that the laptop will go off while working and I was promised that the technicians will be sent to my place, Sunday pass no electricity still the whole day , I had to leave my place to go to a friends house since I was working from home and my laptop was off , fine Monday 06.09.2021 the electricity came back however when I was about to switch on the geyser I realized that the meter box is blank. On Tuesday 07.09.2021 I log a complaint regards the meter box being blank and I spoke to a guy called Sphamandla he reassured me that they will call me back and he didn’t even give me a frame time , well I assumed since most process takes 24hrs but today is Thursday and no feedback, well I decided to call again to follow up and I spoke to a lady called Tsakane and she put me on hold with no reason and she came back to me after 10mins and told me the system is down.. My problem in all of this is what if it happens that the electricity runs out, how I am suppose to punch the numbers after buying electricity when the meter box is blank and I call several times with no help? I am so agitated and disappointed and I hope the service can improved now I am just wondering what’s going to happen next