no lights no techician no real assistance only bad service

im sitting with no lights for over 24hours my prepaid meter box is faulty and saying FAILED to sny voucher i put in. im sitting with 2 kids crying cant make them food or bottles ive called agents u able to assist, agents dropping finally got hold of a teamleader/manager FIKILE MSIBI. who didnt care of my situation and advised its fine if i report to hello peter. she hung up on me whil asking for her superiors number. they say our query is with the technician. turnaround time is 24 hours its almost 48hours today. they cant track the technician they dont know where he is nothing so i asked fikile this is our third time escalating. so if escalaying the matter doesnt help what the next steps. there no next steps. the techician could be at home or out drinking for gods sake. he is not monitored. there is a huge gap in this process. thats why technicians dont show up within the turnaround time they galavant as they please without doing the correct time. can hello peter assist urgently for my kids sake. my reference 0570 and date 13 january 2024