CP
Chris P

1 reviews | Active since Sept 2013

28 Jan 2016, 11:05

No feed back no response,no electricity

Electrical Dept did a replacement to the overhead cables in Impala Rd Edelweiss yesterday 27 Jan at 8:00am. They finished and switched all the houses power back on around 3:00 but did no re connect my power. When my wife got home at around 4:00pm she immediately reported the matter to the call centre.<br> <br> Now, over 20 calls to the centre, 27 hours later we still cannot get our power back on and have lost a full fridge/freezer of food and meats. Who is going to pay for this?, the electricity Dept?, I doubt they will even respond.<br> <br> The call centre told us that we can expect a techician in 24 hours time, I asked to speak to a superior or the techician but I was told this was out of the question. How come then when I phoned again today at 10:00 the call centre then consulted with the technician and then reported back to me that they will maybe come an connect in an hour or so.<br> <br> Firstly to that technician, why should I have to beg and plead to get you back to a job you signed off as being completed when you actually did not complete your job. Very sloppy work from your tecnician who does not even bother to check his connections.

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Replies (1)
Emm (Ekurhuleni Metropolitan Municipality)
Emm (Ekurhuleni Metropolitan Municipality)'s reply28 Jan 2016, 12:25
Official
Hello chrispin,

Good day

Kindly note that your call has been received and will be allocated to the relevant department for a resolution with the following ***.