No Electricity Nigel

I recently bought a new house with prepaid electricity. The current tenant who was renting the property finally moved out and when i started cleaning the house to move in myself i found the prepaid meter off with a unhappy face and a disconnect icon. Doing my research it seems that the meter is in tamper. I went to Nigel service centre to ask for help but was met with apprehension and hostility by a mister Gideon. We tried arranging to get somebody to come look but was arrogantly told they will get there when they get there. I started a new job and cant just sit around waiting for days for them to show up. I pleaded for them to phone me and i will come and unlock the property and the reply was that the workers dont have phones. I need to move in this weekend as I have given notice at my current landlord but there is no power. If there anybody from municipality reading this please help.....it would be greatly appreciated.