NO ELECTRICITY FOR 4 DAYS

On the 4th April after the heavy rains my electricity tripped. I reported this right away and got a referance number - 0144. It is now the 7th April, I still have NO ELECTRICITY...I am absolutely guttered that in the 21st century there is NO CUSTOMER SERVICE! I am apalled at the way I have been spoken to by some of the "customer care"agents. I have no idea how to escalate this to anyone as there is no sense of urgency. I then get a technician come last night at 7pm. Flicks a switch on the box on the pavement and leaves, 2 minutes laterafter he zoots off the electricity trips AGAIN - now the process starts again!!!! This is unacceptable and I want someone to fix this