No assistance

I am appalled by the service provided here i logged a call on Thursday for a faulty meter it is now sunday i have not received any assistance when i called Friday i was told technicians will be there after half 5 i rushed home no one came they said they will come Saturday morning i spent the whole of Saturday waiting and calling in and mi one came the team leader Sipho was supposed to call me back Saturday he ddnt i had to call back again to follow up still no1 came and no one called me back to provide me with feedback.. It is Sunday today i called at around 8 and got Dumsani a guy that ny sister spoke to yesterday that promised the team leader will call back and didn't again this morning Dumsani told me he will call me back or tje team leader Sipho will call again it is now 2hrs since my last call and i haven't received any communication i keep calling back and being put on hold i have spent almost R300 on airtime calling trying to get help and no one seems to want to assist me i am now starting to believe that they not taking me seriously maybe because im black.... I explained nicely that i have a small child he needs his bottle at night he needs hot water to bath he needs cooked food and this is how ekhuruleni treats their customers i am really fed up i no longer want to speak to the Team leader i now would like to speak to managers because these technicians are messing me around anyone know who i can contact?