Municipality Account Problems

<p>I moved into my new house in Villa Liza on the 1st June 2015. I registered my municipality account ( ********** 709) on the 12th July 2015. I made sure that the municipality account was paid timeosly, however on the 12th May 2016 I went into the Boksburg municipality offices to request my water and lights account as I needed to use it as proof of address and I noticed that an amount of R12215 was added to my account in March 2016. This whole amount was added on one day and it showed that it was calculated from the 16/01/2015 to the 15/09/2015. What is strange is when I went to register my account there was a zero balance and all of a sudden an amount is added from January 2015 even though I purchased the property and only moved in In June 2015. I then was told to go enquire on the 4th Floor a lady printed something and told me that there is no problem with my meter however she can also see that R12215 was added to my account. I was then sent to speak with Marcus who also said he could not assist me as I need to speak with Tayson from the water department at the Vosloorus offices. He tried to call Tayson but he did not answer, he then gave me the gentlemens contact number and e-mail address. I tried to call me and sent him countless e-mail addresses. I went to the Vosloorus Municipality office to no avail. This year in February I then received an sms from VVM attorney's saying that my account for R16000 has been handed over. The amount is now R16000 because the Municipality is charging me arrears on an amount I do not know, even though I am still paying for my rates and taxes. I then went back to the Boskburg offices at the beginning of February 2017 and everytime I go there I have to request time off from work. A lady at enquiries checked my account and she also confirmed that something is not right with my account as she could also see the exorbent amount that was added to my account. She then spoke to a gentlemen by the name of Lucas Phasha. This gentlemen gave me Tayson's contact details but said that I can come and see him should I struggle to get hold of Tayson. As usual I could not get hold of him , so I went to Mr Phasha. He told me that my account shows that there water meter was only installed in September, that there was no meter prior to that. I told him it was impossible because ******* broke into my yard in August and stole all my taps, they switched off the water at the meter so that meter was there when I moved in. He then contacted the contractors to check the installation date of the meter, however they took long to respond and I had to go to work as I had a meeting . He gave me his e-mail address and said I should contact him via e-mail. I tried on a number of occassions however he also never responded. I requested a day off from work and then went back to the Municipality offices at the beginnin of March 2017 I was told that he is on leave and only coming back end of March. I dediced to go to Tayson's office it was after 09h00 in the morning and asual he was not there. There was a lady who was very agitated when I started telling her my story , she didn't want to assist she just told me to go back to the Boksburg Offices. I need help because the VVM attorneys are contacting me day and night on my cellphone and at work no matter how much I tried to explain to them that I am trying to sort out the issue with the Municipality they still call me. I am very scared they will blacklist me which will affect my chances of finding a new job and applying for credit</p>