Municipal power service non-existent

We have been without power since 4pm on Thursday 10 November 2022. We have made umpteen calls and have had to explain to each person who answered at least 4 times. I should have made a recording. The storm temporarily knocked the neighbourhood electricity, but ours did not come back up. No, it is not the DB board. The call centre persons keep telling us they are sending it to the follow-up team. Is that an abyss? A vacuum? Maybe a black hole...? No one has contacted us. No one has come to the pole. There have been several issues in the neighborhood over the past few days, where power went and was restored. But not us!!! There is no means of escalation. We are supposedly "clients". My tax money at work (sarcasm)!