Most shocking Call centre in the world

<p>When I called to enquire why my mother is still getting an account for the 34 cents the muncipality is sending me a statement for after moved four years ago. The agent advised me to call the municipality, which I rep****... I am doing. She dropped the call in my ear. When I tried calling back after 10 attempts my call was answered. When I requested to speak to the manager I was placed on hold for more than 15 min and the line cut... I am shocked that people is paid to deliver such a service.... if you paid your workers for each helpful call... I am sure the experience for clients would be 10 fold better.</p>