Meter leakage

I had reported a meter leakage at the Katlehong offices on 02/06/2017 Ref: ********** , this matter was not attended to. My daughter called the call centre on ***on 26/06/2017, only to be told that the reference number we quoted "is closed and we need to log a new request, new Ref: ********** and the turnaround time is 5 working days". We called again on 20/07/2017 to follow up and this time I was referred to the supervisor -Thabo. He said he was going to escalate the query & also advised that the Municipality outsources to external companies and the council is not in control of this. Nonetheless he assured me somebody will definitely come the following day (21 June). Upon another follow up call with Wez at the call centre, she said "it's possible that the outsourced company CANNOT LOCATE THE ADDRESS AS KATLEHONG DOESN'T HAVE STREET NAMES". Do you blame me for your decisions ie. Str names? TO DATE THE LEAKAGE STILL EXISTS!!! So much for encouraging citizens to SAVE WATER on your website yet you don't practice what you preach, instead my account escalates every month due to this & YOU HAVE GOT A NERVE TO SEND ME FINAL DEMAND LETTERS. Mind you I am a responsible citizen & I have been paying the minimum I can afford without fail BUT NO EVEN THAT IS BEING DISREGARDED!!!! I get the feeling that NOBODY cares in this organisation.