Many thanks Zelda & Simphiwe, customers do count to you.

After struggling for almost six months to get water meter transferred from my late mother's name to a new account in my name, finally i was referred to someone that clearly is experienced and understood what needed to be done and how.For the first time, i was referred to Zelda, and the problem that was not really a problem was resolved within not more than 5 minutes.Thank you very much Zelda. My thanks also goes to Simphiwe, from enquiries, she did her best to try help me .I had become a difficult client to her, through no fault of hers. Some officials who were supposed to have resolved the water meter transfer turned this to a complicated issue unnecessarily.Thanks for your patience and understanding Simphiwe, you really became empathetic. The Municipality needs to fully train and equip you with more skills. I believe you have great potential for excellence customer service. To Zelda, i say salute, you are a star.