Late service delivery and no help from call center

I honestly have not received the best service ever. I have always had issues with my electricity. On Thursday the 19/02/2015 while ironing my clothes on my way to work I had a bad experience where my electricity went off. I paid less attention to it as I thought it might have been load shedding. My girlfriend was on leave when I called asking if the electricity was back on she advised that it was still not back on however our neighbours light was still on. I called the customer care centre while at work and received a ref no: 136041... When I came back from work there still was no electricity. I came across a technician that was working across the street fixing another residents electricity issue, seeing that there was somebody who could have been of my assistance I politely asked the technician to come an assist, sadly so with attitude the technician told me that he was not going to take a query in the streets unless if he gets an instruction. Fortunately enough he changed his mind and decided to come assist. He put on the lights and changed the meter promised that he was going to resolve the matter. My electricity went off on the 24/02/15 I still don't have electricity.