Lack of service

We are unable to load electricity onto our prepaid meter. My mother went to the electricity department early on Friday morning and she was told someone would come the same day to look into the issue. She had taken the meter box with her and they didn't even try to check it on site if it was functioning. To make it worse we were not given a reference number. As of yesterday evening we no longer have any electricity. I even called the call center yesterday and I am still waiting for the reference number for the fault. This is just so unacceptable that when we need something to get done we always have to push these people to do they work. It is Saturday morning and still have no electricity. Very frustrated with these people.