Lack of Accountability

-last month we had to pay R1800 after finding out that my granny no longer has access to indigents, we submitted all the papers and the electricity was opened, we were told that people will come to do evaluation, but they didn't. Thursday they closed the electricity again we had to pay R1000 once again only to find out they haven't processed the papers yet. Now we are suffering for people who fail to do their jobs