incorrectly billing

I received a bill of R204124 for one months water. i have been calling and e-mailing them since the 28th of April 2015 over three weeks now and it's still not sorted. i have been staying on the property for eight years and they have billed me from a 0 reading to current reading. how is this possible. <br> <br> i can't understand how hard it is for the people working at the municipalities to pick up their phones and assist people correctly as when they do answers you are give another number then another and so it goes and by the end you feel like you have spoken to everyone there but still no answers.<br> <br> something needs to be done about the service we receive. if they have a problem they cut our power if we have a problem what can we do. NOTHING but keep trying.