Incorrect handling of credit between old and new accounts

Subject: Urgent: Incorrect Handling of Credit Transfer Between Old and New Municipal Accounts Dear Ekurhuleni Customer Service, I am writing to express my disappointment and dissatisfaction with the service I have received regarding my municipal account. Following the recent change of names on our bond account (endor*****t), the old municipal account was closed and a new one was opened. At the time of opening the new account, I provided the administrator with a formal instruction letter from the attorneys, clearly directing that the credit balance of R7,500 from the old account be transferred to the new account. Two months later, I am still waiting for this matter to be resolved. I have now been informed that a refund was processed to the registering attorneys, yet the attorneys have confirmed that they have not received any such refund. In the meantime, I have an outstanding balance of R4,900 on the new account — and I have been warned that services may be disconnected if this amount is not paid. This is extremely unfair, considering that the municipality is holding my credit balance. I urgently request that this matter be rectified without further delay. I am not interested in the internal discussions or processes between departments — I simply need the credit correctly allocated to my new account, as it should have been done in the first place. Please confirm in writing once this has been resolved. Yours sincerely, Thembi M