Incorrect amount of kwts recieved

<p>according to the ekhuruleni consultant,we are on "tier 1", which means every first purchase for the month gets 100kwts free, we depend on this as we are still experiencing a problem with our units running out extremely fast (still not resolved by ekhuruleni ref ********** ). my first purchase this morning of R600.00 did not come with the 100 kwts "free". please resolve. we have asked the owners of the flat to change to teir 2 which they have confirmed they have not yet done.</p>