Incorrect account

My mum in law, residing in Palm Ridge, has received an excessively high account for the month of July 2015. The is an amount of R2215.52 under water services. It says stuck ADJ. This is incorrect. We have logged a complaint with the council and have been informed that this is for a stuck water meter. My mum-in law is a pensioner and certainly cannot afford this RIDICULOUS fee. Also, why were we not informed of this before any repairs were carried out? The fact that the meter is out side the property is out of my mum-in laws hands, why must she pay for this? ABSOLUTELY LUDICROUS!!!!.<br> Can this be rectified immediately please!!!