*********** Electricity department in Ekurhuleni Municipality Boksburg

Ekurhuleni municipality Boksburg. Reported faulty electricity in my house. I Logged a call (10/05/2021) and was given a reference number & recieved a message stating that the turnaround time is 48hrs. I waited for 48hrs in between calling them to check when is the technician coming. Every time I had called I was told they are coming. It was after 4days (14/05/2021) that I eventually had a technician come to my house. They couldn't fix my electricity as they needed a new meter box and they then took it upon themselves to put me on a straight connection in order for me to have electricity in my house. Meaning they make a direct connection as I am using prepaid. 5days down the line my electricity is off again. Went to municipality office and the staff there have an attitude & each staff member has their own version of how one needs to lay a complaint & report anything related to Electricity. It's like no one knows what to do. My concern is in the other areas where eskom is operating their turnaround time for a complaint is 6hrs. Municipality 48hrs. To this day (19/05/2021)I am in the dark still waiting for technicians to arrive and switch me back on electricity.