RS
Rebecca S
1 reviews | Active since Aug 2013
02 May 2015, 09:29
******* Disconnection
On Thursday night I arrived home to no electricity, thinking it was load shedding I didn't take too much note. Then I realised everyone around me had electricity so I logged a call - they say 4-24 hours. On Friday at lunch time I follow up and they say I have been disconnected due to R154 outstanding, I disagree as our account is in credit of R4277. They can't help because the accounts department is closed. I phone this morning and they confirm my account is in CREDIT of R4277 and they will log a call to see why it was disconnected, another 4-24 hours!!! I am in credit and the people who don't even pay for electricity are shining bright!!! an entire months worth of meat thrown away because of their incompetence....what a joke, no service delivery at all. In the meantime I must just wait to be re-connected while they try figure out what is going on.....TOTALLY UNACCEPTABLE
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Emm (Ekurhuleni Metropolitan Municipality)'s replyOfficial
04 May 2015, 11:02Hello RSnel,
Would you kindly send us the reference number you were given by the callcentre after logging a call. I also need an account number & contact number where we can reach you so we can resolve this as quickly as possible.
Would you kindly send us the reference number you were given by the callcentre after logging a call. I also need an account number & contact number where we can reach you so we can resolve this as quickly as possible.
Best regards,
Emm (Ekurhuleni Metropolitan Municipality)'s reply04 May 2015, 11:02
Official
Hello RSnel,
Would you kindly send us the reference number you were given by the callcentre after logging a call. I also need an account number & contact number where we can reach you so we can resolve this as quickly as possible.
Would you kindly send us the reference number you were given by the callcentre after logging a call. I also need an account number & contact number where we can reach you so we can resolve this as quickly as possible.
Best regards,