I was forced to give one star, should have been actually 0 stars.

Their service in general is just pathetic. 1. No reply on requests re feedback on complaints logged via the app. Some complaints stay open for a year, before it gets closed, with no resolution. 2. They keep ward counselors in the dark, which again, means no feedback in terms of big or small issues re electricity outages, water outages ect. 3. In terms of the issue of clearance figures and certificates. Where to start. 😠 😡. I work as a conveyancing secretary at a law firm, and Boksburg is by far the worst. Our agent is receiving very little to no assistance from Sugreia and Nomsa, as well as the whole department who deals with that. Resulting in clients having to wait for 2 to 3 months just to have the figures issued, then again that long for the certificate, resulting in a loss of income for us. Their services does not exist. 4. The call centre, throws down the phone in your ear, several times, and staff has a don't care attitude. 5. A shifting the blame mentality exists in this council, whatever happens, it is never their fault. Staff can be rude to you, it is never them, it is always you. Nothing works in this council, yet they want to be paid monthly. Pathetic really.

For anyone who wishes to earn a salary without having to do the work, go work at ekurhuleni.