I have been trying for a few months to get my son booked to write his learners, then to do his li...

I have been trying for a few months to get my son booked to write his learners, then to do his license. I have 2 major issues with them: 1. You have to book online which is already a BIG challenge, but cannot pay online. They force you to drive there in person just to pay. 2. Then when you get there, their system is mostly down(or my timing to visit them is exceptionally poor). We normally take a half days leave because of the snails pace service and the extreme queues. Then you are faced with staff who generally could care less about the pressure we are under to get back to work or pick up our kids or some other responsibility. Who runs their network and computer systems? In the private sector, if the network went down daily for a while at some time, IT would be fired and the company would lose a vast amount of business. It is completely unacceptable in this day and age where everything us done online, but theyare offline half the time.