EJ
Ernst J

1 reviews | Active since Feb 2010

29 Mar 2016, 20:32

Huge bill for a leak in water meter box.

The End of August 2015 I received my statement from the municipality with almost R18000 water usage. I said this must be a mistake where is the water asked the **** and she said she didn't use any more water than usual.<br> <br> Went to the municipality to despute this bill and need some answers. (1st visit saw Raymond)<br> He said Ive got a leak somewhere and need to check and do a leak detection.<br> <br> Decided to then get some leak detection guys to do a leak detection.<br> They found a leak at the meter but could not do anything as they only do leak detection.<br> <br> Got out a plumber.<br> He could not do anything as only the municipality can work inside the box. Still I had to pay these guys a callout fee.<br> <br> Took the report and emailed the report to Raymond with photos. (2nd visit)<br> Raymond phoned me and gave me a number of water works, so I phoned them about the leak.<br> Water is leaking for another 4 days until waterworks arrive to fix the leak. - I get billed for this aswell.<br> Went to Municipality (3rd visit) when I received my new bill. The lady told me Iv'e got an open account for 3 months to get an average reading. So after 7 Months this is still reflecting on my bill and im charged interest!!!

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Replies (1)
Emm (Ekurhuleni Metropolitan Municipality)
Emm (Ekurhuleni Metropolitan Municipality)'s reply30 Mar 2016, 12:07
Official
Hello ernstcjansen,

Good day

Kindly note that your call has been received and acknowledged, and has been allocated to the relevant department with the following Ref:CAS-01505-K0Z6B2.