Horrific service!

I have had absolutely enough! I have reached a point where I do not care if my lines get cut or not. It has been an absolute nightmare since day 1 of dealing with Ekurhuleni. I send my meter readings each and every month and for once I see that they actually looked at it and billed correctly but yet there is an amount owing that was just made up out of an interim reading 5x my average usage. I mean really? What do you think, that all people will just ignore their invoice and pay whatever amount it states? I have sent in multiple complaints, called in to the call centers and sent multiple mails to the given contacts. Can this be finally be fixed for once and for all please? ????