Held Hostage (Pay or Die)

Good Day,I acknowledge that i have an outstanding amount owing on rates and taxes, i acknowledge that i am the 1 responsible as it is my property and not the tenants. I have been to the office on Tuesday 16 July 2019 and was told to pay R3400 in order for them 2 put a new meter in so i could purchase power which i payed, Then i was told by the finance dep i had to pay R10000 upfront for them to unblock my account which i dont have. They installed the new box on Wednesday when i purchased Power normally (How if my acc is blocked), Today i have tried to purchase power again and the meter is blocked (Saturday). I spoke to a number of people at the finance office on tuesday incl supervisor and was told its either i pay R10000 upfront or sit without power. We had an arrangement to pay off the owing amount and it was honored every month. I begged them to sum up my total owing on rates and taxes and create an arrangement so it could be paid which they refused and insist on R10000 upfront. My question is obvious -what does somebody in my situation do, 5 and 7 year old kids, wife that is now admitted in hospital since wednesday due to anxiety, Bond to pay, School Fees, Creche, Aftercare, Food..surviving expenses on a daily basis, where do i pull R10000 from right now (Just Paid R3400 on Tuesday) in order for myself and my family not to die of hunger or the cold or in the dark in winter?? all i am asking is for the total amount i am currently owing on rates and taxes be totaled up and an arrangement be made so i can start on a clean slate and get the owing amount paid up while having power on in my home legally? I have already been belittled by the employees of ekurhuleni on Tuesday as all they want to do is sit on there phones or have indulging conversations with colleagues and when asked for assistance be spoken to abruptly and be told to Pay huge amounts with a heartless expression. From what i can see, the legal home owners that pay bonds or rent on a monthly basis, pay expenses, buy electricity, pay what is needed etc etc, people that try to lead life legally in SA, when we fall short on a bill to the government we are the easiest people to target and be forced to pay up or die where as the guys in the shacks with free electricity meaning if the government didn't already put up power supplies legally these guys take it *******ly, they get free water, free sanitation, they dont pay rates and taxes, they dont pay sewerage, they dont pay taxes, they dont pay bonds or rent or anything close to what we have to pay yet they dont get punished for not paying on time or power being switched off or prepaid electricity meters being blocked, they dont care about anybody seeing the ******* power cables laying along the streets....Where does their cost of living fall...on us the people living legally in SA... Now that i have an outstanding amount with ekurhuleni and i am in a time of despair as my families lives depend on me now...again what should i do or where do i get the R10000 from right now? I have trown out all our food from the fridge and freezer prior to tuesday when the power was off for a few days. Do i try rob a bank, rob somebody, do something ******* for the R10000 just to survive? All i am asking EMM is can you please assist in setting up an arrangement so i can pay off the debt reasonably (Not asking for me not to pay my debt) just so i can still follow the legal path in life? if anybody was in the same situation or know what i can do to resolve this please let me know. Thanks Sheldon